Privacy Policy — The Sawan Arc Hotel

At The Sawan Arc Hotel, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our hotel, website, or use our services.

---

1. Information We Collect

We may collect the following information from you:

• Personal Details: Full name, mobile number, email address, gender, ID proof.

• Government IDs: Aadhar Card, Passport, Driving License, etc. (for verification).

• Booking Details: Room type, check-in/check-out dates, payment mode.

• Payment Information: UPI details, card info (secured via payment gateway).

• Technical Info (Website): IP address, browser type, device info, access time.

---

2. How We Use Your Information

Your data is used strictly for:

• Room bookings and guest management

• Billing, refunds, and payment verification

• Guest communication (confirmation, updates, offers)

• Legal and security purposes (as required by law)

• Improving guest experience and services

---

3. Data Security

• We maintain strict data protection protocols to ensure your data is safe.

• Access to your information is limited to authorized staff only.

• Guest ID proofs are securely stored and not misused or shared.

---

4. Sharing of Information

We do not sell, rent or trade your personal data.

We may share your data:

• With government authorities in case of legal compliance.

• With payment processors (for billing only).

• With service providers (only for delivering hotel services — like laundry, cab bookings).

---

5. Guest Rights

As a guest, you have the right to:

• Request access to the personal data we hold about you.

• Request corrections or updates to your information.

• Ask for deletion of your personal data after your stay (as per legal allowance).

• Opt out of promotional messages at any time.

---

6. Data Retention

We retain your booking and ID information as per local government regulations (usually for 1–2 years) for security and audit purposes.

---

7. Cookies & Tracking (For Website Visitors)

• Our website may use cookies to enhance user experience.

• These cookies do not collect personal info unless submitted voluntarily.

• You can disable cookies via your browser settings.

---

8. Policy Updates

We may update this Privacy Policy periodically. All changes will be posted on this page with the updated date mentioned.

---

9. Contact Us

For any concerns or queries regarding your data or this policy, contact:

📞 +91-9911174756
📧 info@thesawanarc.com
🏨 The Sawan Arc Hotel, 

Plot No 1, Near Bd Tvs Showroom, Badshahpur,

Sohna Rd Hwy, Sector 66, Gurugram, Haryana 122101

---

Last Updated: July 2025